Reset Hub password. run the Standard test and confirm the Hostname. Clear searchon 13-02-2023 08:44. I just got a URL from the IT team for the VPN. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Every computer on the internet must have a unique. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. All devices would need to be re-connected to the WiFi. Select the correct HDMI input for your box. 48. The Gamer Lounge. Should the issue persist post back here to have issue flagged to the forum team. Stay safe online. If you have any further questions or concerns, they'll be able to support you further. Tap Install Now. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Manual configuration settings for email. Log in to your Virgin Media account using your email address and password. 1. uk. . Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. com 194. VPN operates fine for use with : Virus Safe : Enabled. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. com Address: 185. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. select Account settings > Online security and disable Virus Safe and/or Child Safe. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )I have just had VM broadband installed. I have a similar issue. If your websafe option is off, then the toggle will be greyed out. Any website unsuitable for children is blocked by default. Here you’ll find all the help you need for Virgin Media related problems and issues. SpeedQuickStart, set up and connections. Email address. For XBOX or Playstation: modify the network settings and specify the DNS manually as the. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Any website unsuitable for children is blocked by default. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Press and hold the WPS button on the larger Wifi Booster forWe would like to show you a description here but the site won’t allow us. Tech Chatter. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. My Virgin Media App. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. a02. I will be able to assist and get this changed for you. I have noticed that when I view my account it is blank where. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. TV. SpeedWe would like to show you a description here but the site won’t allow us. I have been trying to turn on child safe for the last few weeks, but just get the message. The message you get from the pc isthat "something has gone wrong on our side. View Apps > Web Safe > manage your Web Safe settings - takes. I. 8 & 8. 159. 8. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Chatter and natter. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Parental controls block websites and applications that you think are unsuitable for your child. See where this Helpful Answer was posted. 159. Networking and WiFi. For best. The computers and devices you wish to authorise are set up so that. The settings vary with each ISP, but most offer some or all of the following options: Timer. b. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. com and we’ll look into them. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Select Help. 8. Options. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. Click on My Apps then Web Safe. Like a lot of people here it seems. net, pubg. For customers joining. 1 Kudo. 8. Account - Cable. on 27-07-2022 14:17. Login in the the Virgin Media online account and try the to enable websafe. You can change this by clicking on the toggle to switch on or off when needed. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. Click: Settings. Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. It's great having you on board with us in the Community. Select the SPAM setting you’d like to use: Reject All Spam messages. They provide the functionality via the Websafe function linked above. . These are two settings – Virus Safe and Child Safe. pc. IPSec Pass-Through. Doesn't seem to make a difference. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. The message you get from the pc isthat "something has gone wrong on our side. Learn how you can change Web Safe settings to turn Child Safe off. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. We are able to update this setting for you manually too, we just need to confirm a few account details. For a single one, you may be able to get an exemption. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Security matters. Switched On Families. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. View Apps > Web Safe > manage your Web Safe settings - takes. Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. Phone. 5. Re: Websafe settings won't save. . Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Not able to access websafe_setting page (able to go to update_profile page). I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Instructions here for WIndows PCs. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. SMTP Settings. Welcome to the community and thanks for taking the time to post your issue on the forums. Navigate to the My Apps tab and select Web Safe from the menu. Apply the Public DNS to the computer / device / your own Router i. 100. on 27-07-2022 14:17. Virgin Phone Switchover. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously – and all at rapid speeds. Open a new account or log in to your virgin Media account using your email address and password. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. I have the same problem as well, I have just checked my online security controls and it's all turned off. . Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. A new secure password will be generated for. You may want to start by seeing what your site report looks like using a tool like Blocked. You’ll be able to block groups of sites by category, configure blocking for specific. Vonage 2nd line. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. I had a number of custom settings in place and now they are gone. 4. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. Parental controls block websites and applications that you think are unsuitable for your child. 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package. . Security matters. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. Find out how to use Child Safe, which helps Virgin Media broadband customers to protect. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. 6 - 6. I've switched it off and on multiple times - 5019860. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. 168. Hi 20220328, Thanks for your post and welcome to the forums. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Mobile customers can also use the app to keep on. 5GHz is a less congested frequency, so you get faster. 9. Just joined. Learn more Hav. on 23-05-2023 15:19. 159. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Home Phone. My Virgin Media App. Options. Child Safe switched OFF but blocking sites. I will send a private message - watch out for the purple envelope inviting you in. Have you attempted to change your DNS settings as advised to see if this can correct your issue? You can check if all your needed Web Safe Settings are amende. There's no firewall settings that I can see, and one time I got to see a page saying. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. com IMAP Port. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Virgin Media takes online safety seriously. We give all our customers a complete, market leading security package called Virgin Media Security,. on 06-05-2023 22:30. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Phone. 40am) that all the settings for blocked categories (e. Virgin Phone Switchover. -- I'm a Very Insightful Person,. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. Virgin Mobile. 168. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. e. . . Regards, Daniel And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. 162. 220. Click on Plan and device. Expand the Email option. 4. Changes to our Acceptable Use Policy for Virgin Media Mail. Networking and WiFi. Click here to view more details on content filters from Virgin Media’s Web Safe. 159. Free with ads. See full list on my. Re: Manage Websafe settings. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Child safe is stuck off on my account despite it looking like it's active on my settings page. Virgin Media O2 is partnering with A+E Networks EMEA, All3Media International, Banijay Rights, Blue Ant Media, Extreme International, Fremantle, Little Dot Studios and. 8. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. Having the same problem on multiple devices. comIf you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. IMAP Security. Mark as New; Bookmark this message; Subscribe to this message. May just be a. virginmedia. 20220328 Joining in Options on 28-03-2022 03:27 Require some help, what I have done so far: Not able to access websafe_setting page (able to go to update_profile page). Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. 67. . Welcome to the Virgin Media Community!. 0 Kudos Reply. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. 222 & 208. 4. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. ExpressVPN. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. 100. Networking and WiFi. Toggle the button next to Child Safe option to turn it Off. Then click on Manage services. QuickStart, set up and connections. Child Safe is a known source of many problems. Login to the Virgin Media online account in a web browser. Your previous Web Safe settings will remain active. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Tech Chatter. Click Apply For more tips on how to keep your kids safe online, visit Internet Matters. Networking and WiFi. Click: Web Safe. 0800 052 9429 Virgin Media. resolved IP Address is 185. 65% of young people aged 11-16 are in favour of the. Find. You can manage your Web Safe settings easily and conveniently. Kind Regards, Steven_LQuickStart, set up and connections. Learn more. Virgin Media's team are as ever silent on. Options. I have 3 devices. 0 Kudos Reply. 168. 0 Kudos. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. We give all our customers a complete, market leading security package called Virgin Media. 100. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Plug in all your devices. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Try with Open. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Click: My Apps. It’s important you choose a passcode that’s different to the one you use to unlock your device. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. You’ll pay nothing for 3 months (with no payment details. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. You can also call. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Select the SPAM setting you’d like to use: Reject All Spam messages. Go to Account settings, then Account details b. Virgin Media's team are as ever silent on. 1. -- I'm a Very Insightful Person,. If you're still having issues changing your settings, please let us know. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. The appearance of Web Safe has changed slightly in the last few days. com (connection reset error). For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. Please keep an eye out for a purple envelope at the top right corner of your Forum page. For fraudulent e-mails, forward to phishing@virginmedia. e. Account - Mobile. I have tried incognito, resetting cache, and downloading a vpn - all have failed. Also Disable any VPN you may be running Disable router smart settings following the guide below Virgin Media With Virgin media the tool you want to disable is. Have you tried to access the settngs via the method that 用心棒. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. not the VM Hub. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Hi I have been using Websafe for some time but I noticed this morning (about 7. Options. . Sign in . com 9. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. web safe. . tried using websafe today, blocking specific websites, those websites are still able to be accessed. . Access your bills, diagnose faults and manage your package. Chatter and natter. 1. Your account. Regards, Steven_L. Once logged in, select ‘My apps’ tab’. Modem-only. WebSafe. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereQuickStart, set up and connections. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. They will be able to check what email address you are using by going. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Self Care VideosOff-the-shelf Wi-Fi routers have more powerful hardware and, in the case of mesh systems, are extensible, so you can position the individual Wi-Fi mesh nodes for optimal coverage. Select SPAM Settings. . To access your Virginmedia. Any website unsuitable for children is blocked by default. Child safe not working. 17-04-2023 12:57 - edited 17-04-2023 12:58. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Log in to My Virgin Media. 🙂 I'm sorry to hear that you're still experiencing this issue. 222. If you want to protect children, then click on the Child Safe filter. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. I keep getting the message seen in the attached picture. VirginMedia. Changing DNS on your device is the best option VM have other DNS 194. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. org (returns an SSL error), and ProtonVPN. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Having changed to a manual DNS Reboot your computer, that normally clears the old DNS cache and get it to start again with the Public DNS. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. make sure you are using Virgin Media's DNS; if you go to 1. 168. I am also experiencing the same issue. For best protection, we recommend using Virgin Media Internet Security and Web Safe. . Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. web safe. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Working hard to help connect the nation, shop our offers and order online. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. 9. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI tried the usual fixes for this when searching this forum/youtube but nothing helps. The iPhone can access recordings, but the 2 iPads cannot. Main Menu; Go to virginmedia. Changes to our Acceptable Use Policy for Virgin Media Mail. Security matters. 250. 1 or whatever else you like. If you're a Virgin Fibre customer, when you register. The forum team are best placed to help further and issue has been. Virgin Media Web Safe Log in to your My Virgin Media account. Forum team are best placed to help and issue has been flagged to them. org). Find out if you're getting the superfast or ultrafast fibre Virgin, Sky, BT, EE, PlusNet and TalkTalk and other providers promise on. Vodafone Sign in to My Virgin Media a. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 123 and 194. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. I've accessed websafe before but now when I select 'manage.